Top 25 BPO interview questions
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1) Tell me something about BPO and how it works?
BPO is abbreviated as Business Process Outsourcing. When a company
wants its non-core work to be done by an expert at cheaper costs then they
outsource their work to other country, which is called Business Process
Outsourcing. The outsourcing is generally made between two countries.
2) What are the major sectors for outsourcing?
IT and Communication, Medical and health services, Insurance, Finance, Law
and Jurisdiction are some of the sectors where majority of outsourcing works get
done.
3) Are you comfortable working in night shifts?
Always answer this question as yes, as the majority of the outsourcing work is
done according to the country timeline from where the work gets outsourced in
which case it is night shift most of the time. It also shows your willingness and
interest towards the roles and your approach towards the job.
4) What is the difference between the shore and off-shore outsourcing?
When any project or work allotted outside the country which is not nearby is
called off-shore outsourcing and anything outsourced nearby country is called
shore outsourcing.
5) What is inbound and outbound call centers?
An inbound call centers will only receive calls while outbound call centers will
place calls. In general inbound call centers function as companies service
department, while outbound handles the service department.
6) How can you relate call centers to BPO?
Call centers may be one of the very first processes in a business that was
openly outsourced.
7) What are the different types of BPO’s?
BPOs are segmented into five different categories.
- Administrative Department
- Purchase Department
- Selling Department
- Call Centre
- Back Office
8)What is the difference between KPO and BPO?
KPO is a knowledge process outsourcing while BPO is business process
outsourcing.
KPO provides the knowledge-based services like medical billing, documentation or
claiming insurance. While BPO is totally customer service oriented.
9)Why do you see BPO as your career?
BPO has always been a career choice for me as you are exposed to a new field,
which gives you an opportunity to grow and develop your personality and
communication skills. The recent survey also tells the fast growth of this industry.
10)What is a call centre?
Call center is a customer care center where calls are handled in large numbers.
There are two types of call centers,
- Inbound call center
- Outbound call center
An inbound call center is where calls are handled keeping the customer care in
concern, and customer associate will only receive calls. While in outbound call
center the calls are done by the associate for product inquires or sometimes sales
related.
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